Privacy Notice for A World of Time Limited

Introduction

At A World of Time Limited, we are dedicated to safeguarding your personal information. This privacy notice explains how we collect, use, store, and protect your data when you engage our watch and clock repair services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What Information We Collect

We collect personal information necessary to provide our services, including:

  • Name, address, and contact details

  • Details of your watch or clock (make, model, serial number)

  • Payment information

  • Correspondence and service history

2. How We Use Your Information

Your personal data is used for the following purposes:

  • To process service requests and manage your account

  • To communicate with you regarding estimates, repairs, and collection

  • To process payments and issue invoices

  • To comply with legal and regulatory obligations

  • To improve our services and customer experience

We do not use your data for marketing purposes unless you have given explicit consent.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Performance of a contract: To fulfil our obligations in providing repair services

  • Legal obligation: To comply with applicable laws and regulations

  • Legitimate interests: To manage our business operations and improve services

4. Data Sharing and Disclosure

We do not share your personal data with third parties except:

  • Where required by law (e.g., tax authorities, law enforcement)

  • Where necessary for service fulfilment (e.g., payment processors, couriers)

  • With your explicit consent

We do not sell or rent your personal information to any third party.

5. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or damage. These measures include secure storage, restricted access, and staff training on data protection.

6. Data Retention

Your personal information is retained only as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once your data is no longer needed, it will be securely deleted or anonymised.

7. Your Rights

You have the following rights regarding your personal data:

  • Right to access: Request a copy of your personal data

  • Right to rectification: Correct inaccurate or incomplete data

  • Right to erasure: Request deletion of your data (subject to legal requirements)

  • Right to restrict processing: Limit how your data is used

  • Right to object: Object to certain types of processing

  • Right to data portability: Receive your data in a structured format

To exercise your rights, please contact us at info@aworldoftime.co.uk.

8. International Data Transfers

We do not routinely transfer your personal data outside the UK. If such transfers are necessary, we will ensure appropriate safeguards are in place.

9. Automated Decision-Making

We do not use automated decision-making or profiling in our processing of your personal data.

10. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve user experience and monitor site performance. For details, please refer to our Cookie Policy.

11. How to Make a Complaint

If you have concerns about how we handle your personal data, please contact us at info@aworldoftime.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

12. Changes to This Privacy Notice

We reserve the right to update this privacy notice at any time. Amendments will take effect immediately upon being posted on our premises and website.

13. Contact Us

For any questions or clarifications regarding this privacy notice or your personal data, please contact us at info@aworldoftime.co.uk.

14. Full Privacy Policy

Full details of our data protection practices are available in our Privacy Policy, which can be requested or accessed via our website.